Last updated: April 29, 2025

ExperienceProtect LLC ("ExperienceProtect," "we," "us," or "our") is committed to protecting the privacy of our customers who use our ticket protection service for paid experiences. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in connection with our services. By purchasing or using ExperienceProtect, you agree to the practices described in this Privacy Policy.

We collect the following types of information:

• Contact Information: Name, email address, mailing address, and phone number provided when purchasing ExperienceProtect or submitting a refund request.
• Payment Information: Billing details, including credit card information and other payment method details, are processed securely through our third-party payment processors.
• Event Information: Details about the event for which you purchased ExperienceProtect, including ticket purchase confirmation, event date, and venue.
• Refund Request Information: Documentation submitted to support a refund request, such as medical records, police reports, or other official documents, which may contain sensitive personal information.

• Usage Data: Information about how you interact with our website, such as IP address, browser type, device information, pages visited, and time spent on the site.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze website performance, and deliver relevant content. You can manage cookie preferences through your browser settings.

We use your information to:

• Process your purchase of ExperienceProtect and manage your account.
• Evaluate and process refund requests, including verifying submitted documentation.
• Communicate with you about your purchase, refund status, or customer service inquiries.
• Improve our services, website functionality, and user experience through analytics and performance monitoring.
• Comply with legal obligations, such as responding to lawful requests from government authorities.
• Prevent fraud and ensure the security of our services.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following circumstances:

• Service Providers: We work with trusted third-party vendors who assist us in operating our services, such as payment processors, IT support, or customer service providers. These vendors are contractually obligated to protect your information and use it only for the purposes specified by us.
• Legal Compliance: When required by law, such as in response to a subpoena, court order, or other legal process, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity, subject to similar privacy protections.

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption of sensitive data, secure storage systems, and regular security assessments. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• For the duration of your relationship with ExperienceProtect (e.g., until your refund request is processed or your event concludes).
• As required to comply with legal obligations, such as tax or accounting requirements.
• To resolve disputes or enforce our agreements.

Once retention is no longer necessary, we securely delete or anonymize your information.

You have the following rights regarding your personal information, subject to applicable law:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, unless we are required to retain it for legal or operational purposes.
• Opt-Out: Opt out of non-essential cookies or marketing communications by contacting us or adjusting your browser settings.

To exercise these rights, contact us at support@experienceprotect.com. We will respond to your request within 30 days, subject to verification of your identity.

ExperienceProtect operates primarily in the United States, and your information is stored and processed on servers located in the U.S. If you access our services from outside the U.S., your information may be transferred to and processed in the U.S., where data protection laws may differ from those in your country. By using our services, you consent to this transfer.

ExperienceProtect’s services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will promptly take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated policy will be posted on our website with a revised "Last updated" date. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: contact@experienceprotect.net

By purchasing or using ExperienceProtect, you acknowledge that you have read and understood this Privacy Policy.